GUARANTEE POLICY

Last updated: 22 July 2026

At Smilegroup Oral and Dental Health Clinic we put quality, trust and patient satisfaction at the centre of every treatment. Care is delivered with current clinical methods and materials that meet international standards.

This policy explains the general guarantee conditions that apply to treatments carried out at our clinic.

1. What is covered

Materials and procedures used in our treatments are assessed in line with manufacturer guarantees and medical standards.

Cover may include the following:

• Dental implants
• Zirconia and porcelain crowns
• Veneers (porcelain laminate)
• Bridge restorations
• Fillings
• Removable dentures
• Other prosthetic restorations

The exact cover for each treatment depends on the material used, the treatment plan and the manufacturer’s terms.

2. Conditions of cover

For the guarantee to remain valid, the following are required:

• Following the agreed treatment plan
• Keeping up regular oral hygiene
• Attending review appointments recommended by your dentist
• Using protective appliances such as a night guard when advised
• Avoiding habits that may damage restorations

3. What is not covered

The following are not covered:

• Missed review appointments
• Poor oral hygiene
• Fractures or cracks caused by tooth grinding (bruxism)
• Damage from accidents, impact or trauma
• Treatment carried out at another clinic
• Complications linked to smoking or inadequate oral care
• Problems that arise because the dentist’s advice was not followed
• Natural bone loss or biological healing

4. Review appointments

Regular reviews after treatment are important if results are to last. We recommend a routine dental check at least twice a year.

5. How a claim is assessed

If a problem may fall under this policy, our dentists first examine the restoration or treatment clinically. Where it is found to be covered, a corrective plan is arranged.

6. Important information

Results vary with each patient’s oral anatomy, bone level, general health and healing. For that reason we do not give a lifetime or unconditional guarantee on any treatment. Every case is assessed individually, in line with patient safety and clinical ethics.

7. Contact

For more detail on this policy, or for support with your treatment, please get in touch.

Smilegroup Oral and Dental Health Clinic
Address: 19 Mayıs Mahallesi, Büyükdere Caddesi No:14/17, Şişli / Istanbul
Phone: 0212 296 23 74
Email: info@smilegroup.com.tr